I've been reading other complaints on here, of the same, who have been waiting longer than I, which doesn't bode well for me getting my money back soon, and at this rate I'm considering contacting my card issuer for a reversal. So if you got discounted stuff that you like, and there are complications - you wont get the product. Hello Liam, Thank you for your honest review. Companies can ask for reviews via automatic invitations. Please wait 3-5 working business days for the refund to return to your original payment method.Kind regards, TRP team x. If you paid by credit card, a refund may take up to 10 business days for your bank to complete. I kept 1 item and returned 2 items over 2 orders. They say on the sight that the maximum time is 20 days. Bad At Returns They are cool clothes, however a few of my returns have taken a long time to be processed. We would like first and foremost to extend our sincerest apologies for the delay in processing your refund or replacement order. We would like first and foremost to extend our sincerest apologies for the delay in processing your refund or replacement order. Any packages sent using a non-tracked service are sent at your own risk. This situation made an experience not pleasant. Does The Ragged Priest require a receipt to make a return? No printer required etc. 2/10 first experience, Hello Tanya, Thank you for your honest review! They tried to fix their mistake although:Though my parcel ordered beguiling of may wasnt delivered due to the mistake. They have not responded to my email inquiring about the issue even though they were supposed to within 4 working days. There is no telephone number to contact so I guess I wont be refunded???? Unless something miraculous happens, I'm never buying direct from them again, no matter how good the sale price looks.I'm predicting in their reply they'll tell me to email them, when in their returns instructions they tell you not to, as it will put you to the back of the queue, so which is it?If I may humbly suggest, perhaps don't start yet another sale, if you're unable to keep up with customer care demands? Orders must be placed before 2pm to receive next day delivery. We are so sorry to hear you have not received any updates on your order!Please could you email us at info@theraggedpriest.com and we will track down your parcel for you. Hello Brenda, Thank you so much for your kind review! We have a great online selection at the lowest prices with Fast & Free shipping on many items! I got this sweater on sale and even with shipping from the UK the price seemed significantly lower than what I would pay here for similar quality. The Ragged Priest's customer service is really great. Hello!We are so sorry to hear you have still not received your refund!Could you please get in contact with us at info@theraggedpriest.com with your order number and our team will refund you as soon as possible :)Sorry for the inconvenience this has caused you. They are beautiful & feel so soft on. 1 review GB Updated 3 hours ago Long wait for a refund Bought a jumper, returned it one week later and still have not received a refund or reply two months later. Hello Vicky, We are so sorry to hear you've been waiting over a month for your refund. We'd be more than happy to help make sure you get the correct size!If you're able to send us an email at info@theraggedpriest.com we can get this sorted for you!So sorry once again for your bad experience with the brand.Kind regards,TRP Team x. I could see there was an issue with receiving my parcel via the tracking info but unfortunately The Ragged Priest wouldn't investigate until 20 days had passed - almost 3 weeks! Companies can ask for reviews via automatic invitations. Hello Hayley, Thank you for your review! Hey Corinna, I'm so sorry to hear this! 4. Great experience, speedy dispatch and delivery, accurate sizing and good fit. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Skip to main content Shop by category Shop by category Enter your search keyword Our customer service team have now refunded you back and we hope this does not happen again! Have contacted them three times and never heard back and filed a paypal case for the refund and still havent heard back. I also can't return or exchange because you don't do free international returns and it would cost me $45 to do so. We are glad she was able to help you! info@theraggedpriest.comreturns@theraggedpriest.com, If you do wish to return or exchange your item, youhave 28 days from the date ofdelivery to return your parcel back to us. We would like first and foremost to extend our sincerest apologies for the delay in processing your refund or replacement order. We are so sorry you've had to wait awhile for your refund. Widest selection of New Season & Sale only at Lyst.com. They even turned up the next day at lunchtime too. Never shopping from you again. Have emailed multiple times and been ignored or not given a real answer. Shocking. The Ragged Priest Holey Knit Hooded Sweater, The Ragged Priest Combat Denim Midi Skirt, The Ragged Priest Release Corduroy Cutout Pant, The Ragged Priest Sweeper Wide-Leg Jean - Stone, The Ragged Priest Decay Knit Sweater Vest, The Ragged Priest Omen Faux Fur Zip-Up Cardigan, The Ragged Priest Scorch Hoodie Sweatshirt, The Ragged Priest Combat Flare Cargo Jean, 2023 Urban Outfitters All Rights Reserved. Free Shipping & Returns available. If you do wish to return or exchange your item, you have 28 days from the date of delivery to return your parcel back to us. DO NOT ORDER FROM THEM.Returned my parcels well over a month ago, yet to get recognition of this and my refund from my Klarna. Dream Jeans for Real Life. This is the first and last time I will be using The Ragged Priest. Kind regards, TRP team x. Oh, I can't believe how much I love these Multicoloured Jackpot Moleskin Panelled flares. Disgusted - won't be receiving any more custom from me in the future. DO NOT BUY FROM THEM INTERNATIONALLY! Our customer service team have now refunded you back and we hope this does not happen again! .the site is easy to use.it looks great .sizing works everything fits..parcels arrive in good condition and in good time. Ive had small businesses process returns quicker than this, there is no excuse other than they want to keep your money as they dont expect you to chase it up!!! 21 products Filter by: Product Type Availability Free Pickup Reset all filters Sort: 1 1 The Ragged Priest Thunder Shorts $98.00 Quickshop 1 color The Ragged Priest Motor Overalls $88.00 Quickshop 2 colors Responsible Materials The Ragged Priest Morticia Skirt $100.00 Quickshop 1 color The Ragged Priest Shrub Skirt $105.00 Quickshop 1 color Verification can help ensure real people write reviews about real companies. I ordered stuff that I received almost a month ago. The Ragged Priest does offer free shipping policies. Here are 8 tips for writing great reviews. A month later no refund and emails and Instagram messages ignored - these are the only two ways to contact customer services. 11. Yes, The Ragged Priest does offer free returns & exchanges. Hey Emma,We're so sorry to hear this! For PayPal, refunds will be paid directly into your account and can take between 3 to 5 days to clear. A month later no refund and emails and Instagram messages ignored - these are the only two ways to contact customer services. Follow us: TikTok: @theraggedpriest Instagram: @theraggedpriest. Saturday delivery is available and all orders must be made before 2pm Friday to ensure delivery. Sorry for the inconvenience this has caused you.Kind regards, The TRP team x, Yet another appalling experience with this company. Super quick response to help me get two returns refunded (literally 5 minutes) - thank you Louise! We are so sorry you have been waiting too long to receive your refund. It was hard to judge the quality online, as this was my first experience with the ragged priest, but when the sweater arrived (quite quickly, from UK to the US) it was great quality. Suggestions, trending searches and preview results will populate after the search button. It was hard to judge the quality online, as this was my first experience with the ragged priest, but when the sweater arrived (quite quickly, from UK to the US) it was great quality. Really likes this company and 2 out of the 4 things I ordered were nice and fast delivery but I returned 2 of them as sizing was way off and I even ordered up. The customer service is good. Bought a jumper, returned it one week later and still have not received a refund or reply two months later. Returned almost 3 weeks ago and havent even received acknowledgment that they received my return parcel never mind a refund and reading here it seems like a common theme!! The Ragged Priest Muse Denim Jeans Pink & Red. 70%. Free Exchange: Select an item for exchange via our returns portal to avoid paying the return shipping cost! Kind regards, The TRP team x, Thank you Louise!! Hello Bella, We are so sorry to hear you are still waiting for you refund! Free Shipping & Returns available. Really bad and slow customer service. Edit: after writing this bad review I was contacted by Ragged Priest and refunded immediately. Check the, Based on our records, The Ragged Priest does not currently allow modification & cancellation policies. service is bad. Please note, next day delivery is for working day delivery only and does not include Saturdays or Sundays. 2023 Trustpilot A/S. I got a reply the next day saying they have 14 days from when the parcel is delivered to process my return and after the 14 days is up if it hasnt been processed then I should get back in touch and tell them what items I had returned. Could you please email us back at Info@theraggedpriest.com with your order number and we will look into this for you. The ragged priest brat jeans pink. Easy, sustainable returns available for select orders at a nearby Happy Returns bar or opt to print our label and ship. Since 2007, British-born denim brand The Ragged Priest specializes in making their denim functional yet unapologetically cool. They even turned up the next day at lunchtime too. Hello Bea, We are sorry to hear you've been waiting a while for you refund! I love The Ragged Priest! Returns never credited for and exchange never received. Hello Bea, We are sorry to hear you've been waiting a while for you refund! Our customer service team are doing everything they can to process all refunds as quickly as possible. The item will need to be returned in its original (unworn/unused) condition with tags attached. They said they will look into it and two weeks later I has no response as well as sending two more emails that were seemingly ignored. Our customer service team have now refunded you back and we hope this does not happen again! They have a very flattering side zip & lace up front too. Check the, No. I have contacted them now a couple of times. as pictured, very warm. Verification can help ensure real people write reviews about real companies. Widest selection of New Season & Sale only at Lyst.com. Best Discount Today. I emailed again a week and a half ago with no reply. They say on the sight that the maximum time is 20 days. Also sign up for email so you don't miss a thing! Shop more bestselling styles youll love from this daringly different brand. Meaning, if youre looking for jeans with character think exaggerated seam details -- you wont have to look much further than Ragged Priest Jeans. Bought for my daughter who got complements from a stranger first time she wore them (non-creepy ones). God, love them sooo much. Remember to complete the returns form enclosed with your order and include it in your parcel. Hello Samantha, Thank you so much for your positive review! So it looks like Ill be contacting my bank yet again to resolve this on Ragged Priests behalf.I look forward to reading Ragged Priests gaslighters 101 response once they see the funds have been clawed back by my bank . 2023 Trustpilot A/S. Really likes this company and 2 out of the 4 things I ordered were nice and fast delivery but I returned 2 of them as sizing was way off and I even ordered up. We are glad she was able to help you! If returning an international order, clearly mark RETURN GOODS on the description to avoid paying unnecessary charges. They say on the sight that the maximum time is 20 days. Verification can help ensure real people write reviews about real companies. info@theraggedpriest.comreturns@theraggedpriest.com. We use dedicated people and clever technology to safeguard our platform. I was nervous about the shirts because I ordered what would be a medium and I'm usually small, but small was out of stock and I really liked them so I took the risk. DO NOT ORDER FROM THEM.Returned my parcels well over a month ago, yet to get recognition of this and my refund from my Klarna. Hello Hayley, Thank you for your review! My order had a big disappointing problem, but the customer service was very efficient, fast and pleasant.Merci, Josphine:), Hello Josephine! We also ensure all reviews are published without moderation. Send us an email to double check! $19.00 $95.00 The Ragged Priest. I got a reply the next day saying they have 14 days from when the parcel is delivered to process my return and after the 14 days is up if it hasnt been processed then I should get back in touch and tell them what items I had returned. View the, Yes. Bonus!! You can use The Ragged Priest coupons to unlock discounts at their website. I ordered from Ragged Priest over a month ago and returned all items as their sizing was ridiculously small.After sending these items back on 6th May 2023, I have had no confirmation that my parcel has been returned and I have still not received a refund.I emailed them numerous times to figure out why this has happened but have not had a helpful response, just that there is 'backlog'. The black cargo pants I purchased recently fit me perfectly and are great quality! Delivery times may be 1-2 days in some occasions. international customers maybe liable to pay for courier customs charges / fees where applicable. No one ever did.So on the 18th I emailed the info email explaining the situation with screenshots of the tracking and everything. I've placed several orders and they never disappoint! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. This is a very big let down, as The Ragged Priest used to have great customer service. I returned 5 out of 6 items for refund or exchange. If you know, 100% you're going to keep the items, then go for it, but if you have an inkling that you may have to return anything, AVOID, AVOID, AVOID, overdue refund, no replies from "customer service". Have contacted them three times and never heard back and filed a paypal case for the refund and still havent heard back. Widest selection of New Season & Sale only at Lyst.com. Unless something miraculous happens, I'm never buying direct from them again, no matter how good the sale price looks.I'm predicting in their reply they'll tell me to email them, when in their returns instructions they tell you not to, as it will put you to the back of the queue, so which is it?If I may humbly suggest, perhaps don't start yet another sale, if you're unable to keep up with customer care demands? Bought a jumper, returned it one week later and still have not received a refund or reply two months later. Still waiting on a refund for two items I sent back over a month ago customer services is awful and unhelpful feels like theyre trying to not return the money and other people have the same experience! Stay well clear as it seems to be a common theme based on these reviews. My jumper is stunning and while I ordered the largest size I was worried it would be too small but it fits very well and i still have plenty of room. Easy, sustainable returns available for select orders at a nearby Happy Returns bar or opt to print our label and ship. Check the. Based on our last check on -, The Ragged Priest was not offering in-store pickup. But anyways all is well that ends well. Dream Jeans for Real Life. FREE EXPRESS SHIPPING on app orders $150+. I tried contacting the customer service via email and haven't heard back. They have had my return for over 5 weeks now with no refund in sight. Reply stop to unsubscribe. They are beautiful & feel so soft on. I ordered stuff that I received almost a month ago. The official page of The Ragged Priest. Help for help. Your browser does not have JS enabled, you are still able to browse the website but you won't be able to access advanced features such as editing or logging in. So I sent them back, on 11th April. Kind regards, The TRP team x, Thank you Louise!! They didn't arrive for a month and customer service were incredibly unhelpful. I emailed again a week and a half ago with no reply. If you would please email us at info@theraggedpriest.com we would love to provide a gift for you :) xKind regards,TRP Team x. We're truly sorry to hear that you had a poor customer experience with us. #TheRaggedPriest #RaggedJeans I got a reply the next day saying they have 14 days from when the parcel is delivered to process my return and after the 14 days is up if it hasnt been processed then I should get back in touch and tell them what items I had returned. We also ensure all reviews are published without moderation. A month later no refund and emails and Instagram messages ignored - these are the only two ways to contact customer services. Sorry again for the inconvinience this has caused you. Features: Zip fly and button closure, five-pocket design, utility-inspired detailing throughout, exposed stitching trim, rigid . Returns never credited for and exchange never received. We can see from your order information, you have been refunded and we hope this does not happen again! We are offering 60 amazing coupon codes right now. Free Exchange: Select an item for exchange via our returns portal to avoid paying the return shipping cost! Find out how we combat fake reviews. love the style, seems like it will be a functional and beautiful unusual sweater. How good is their customer service for returns? Our customer service team have now emailed you regarding your order with us and we hope we can get this situation resolved for you as quickly as possible. Delivery Information DELIVERY UK Orders: Evri standard 2-4 day tracked - 4.50 DPD Next Working Day delivery - 6.95 (Order before 2pm) DPD Saturday Delivery - 9.95 (Order before 2pm Friday) International Orders: